Troubleshoot VCS providers in HCP Terraform

This page collects solutions to the most common problems our users encounter with VCS integration in HCP Terraform.

Azure DevOps

Required status checks not sending

When configuring status checks with Azure DevOps the web interface may auto populate Genre and Name fields (beneath "Status to check") with incorrect values that do not reflect what HCP Terraform is sending. To function correctly as required checks the Genre must be populated with "Terraform Cloud" (or the first segment for a Terraform Enterprise install), and the remainder of the status check goes in the Name field. This requires using the "Enter genre/name separately" checkbox to not use the default configuration.

In the example below the status check is named Terraform Cloud/paul-hcp/gianni-test-1 and needs to be configured with Genre Terraform Cloud and Name paul-hcp/gianni-test-1.

With an older version of Azure DevOps Server it may be that the web interface does not allow entering the Genre and Name separately. In which case the status check will need to be created via the API.

Bitbucket Data Center

The following errors are specific to Bitbucket Data Center integrations.

Clicking "Connect organization <X>" with Bitbucket Data Center raises an error message in HCP Terraform

HCP Terraform uses OAuth 1 to authenticate the user to Bitbucket Data Center. The first step in the authentication process is for HCP Terraform to call Bitbucket Data Center to obtain a request token. After the call completes, HCP Terraform redirects you to Bitbucket Data Center with the request token.

An error occurs when HCP Terraform calls to Bitbucket Data Center to obtain the request token but the request is rejected. Some common reasons for the request to be rejected are:

• The API endpoint is unreachable; this can happen if the address or port is incorrect or the domain name doesn't resolve.
• The certificate used on Bitbucket Data Center is rejected by the HCP Terraform HTTP client because the SSL verification fails. This is often the case with self-signed certificates or when the Terraform Enterprise instance is not configured to trust the signing chain of the Bitbucket Data Center SSL certificate.

To fix this issue, do the following:

• Verify that the instance running Terraform Enterprise can resolve the domain name and can reach Bitbucket Data Center.
• Verify that the HCP Terraform client accepts the HTTPS connection to Bitbucket Data Center. This can be done by performing a curl from the Terraform Enterprise instance to Bitbucket Data Center; it should not return any SSL errors.
• Verify that the Consumer Key, Consumer Name, and the Public Key are configured properly in Bitbucket Data Center.
• Verify that the HTTP URL and API URL in HCP Terraform are correct for your Bitbucket Data Center instance. This includes the proper scheme (HTTP vs HTTPS), as well as the port.

Creating a workspace from a repository hangs indefinitely, displaying a spinner on the confirm button

If you were able to connect HCP Terraform to Bitbucket Data Center but cannot create workspaces, it often means HCP Terraform isn't able to automatically add webhook URLs for that repository.

To fix this issue:

• Make sure you haven't manually entered any webhook URLs for the affected repository or project. Although the Bitbucket Web Post Hooks Plugin documentation describes how to manually enter a hook URL, HCP Terraform handles this automatically. Manually entered URLs can interfere with HCP Terraform's operation.

  To check the hook URLs for a repository, go to the repository's settings, then go to the "Hooks" page (in the "Workflow" section) and click on the "Post-Receive WebHooks" link.

  Also note that some Bitbucket Data Center versions might allow you to set per-project or server-wide hook URLs in addition to per-repository hooks. These should all be empty; if you set a hook URL that might affect more than one repo when installing the plugin, go back and delete it.

• Make sure you aren't trying to connect too many workspaces to a single repository. Bitbucket Data Center's webhooks plugin can only attach five hooks to a given repo. You might need to create additional repositories if you need to make more than five workspaces from a single configuration repo.

Bitbucket Cloud

HCP Terraform fails to obtain repositories

This typically happens when the HCP Terraform application in Bitbucket Cloud wasn't configured to have the full set of permissions. Go to the OAuth section of the Bitbucket settings, find your HCP Terraform OAuth consumer, click the edit link in the "..." menu, and ensure it has the required permissions enabled:

GitHub

"Host key verification failed" error in terraform init when attempting to ingress Terraform modules via Git over SSH

This is most common when running Terraform 0.10.3 or 0.10.4, which had a bug in handling SSH submodule ingress. Try upgrading affected HCP Terraform workspaces to the latest Terraform version or 0.10.8 (the latest in the 0.10 series).

HCP Terraform can't ingress Git submodules, with auth errors during init

This usually happens when an SSH key isn't associated with the VCS provider's OAuth client.

• Go to your organization's "VCS Provider" settings page and check your GitHub client. If it still says "You can add a private SSH key to this connection to be used for git clone operations" (instead of "A private SSH key has been added..."), you need to click the "add a private SSH key" link and add a key.
• Check the settings page for affected workspaces and ensure that "Include submodules on clone" is enabled.

Note that the "SSH Key" section in a workspace's settings is only used for mid-run operations like cloning Terraform modules. It isn't used when cloning the linked repository before a run.

General

The following errors may occur for all VCS providers except Bitbucket Data Center.

HCP Terraform returns 500 after authenticating with the VCS provider

The Callback URL in the OAuth application configuration in the VCS provider probably wasn't updated in the last step of the instructions and still points to the default "/" path (or an example.com link) instead of the full callback url.

The fix is to update the callback URL in your VCS provider's application settings. You can look up the real callback URL in HCP Terraform's settings.

Can't delete a workspace or module, resulting in 500 errors

This often happens when the VCS connection has been somehow broken: it might have had permissions revoked, been reconfigured, or had the repository removed. Check for these possibilities and contact HashiCorp support for further assistance, including any information you collected in your support ticket.

redirect_uri_mismatch error on "Connect"

The domain name for HCP Terraform's SaaS release changed on 02/22 at 9AM from atlas.hashicorp.com to app.terraform.io. If the OAuth client was originally configured on the old domain, using it for a new VCS connection can result in this error.

The fix is to update the OAuth Callback URL in your VCS provider to use app.terraform.io instead of atlas.hashicorp.com.

Can't trigger workspace runs from VCS webhook

A workspace with no runs will not accept new runs from a VCS webhook. You must queue at least one run manually.

A workspace will not process a webhook if the workspace previously processed a webhook with the same commit SHA and created a run. To trigger a run, create a new commit. If a workspace receives a webhook with a previously processed commit, HCP Terraform adds a new event to the VCS Events page documenting the received webhook.

Changing the URL for a VCS provider

On rare occasions, you might need HCP Terraform to change the URL it uses to reach your VCS provider. This usually only happens if you move your VCS server or the VCS vendor changes their supported API versions.

HCP Terraform does not allow you to change the API URL for an existing VCS connection, but you can create a new VCS connection and update existing resources to use it. This is most efficient if you script the necessary updates using HCP Terraform's API. In brief:

1. Configure a new VCS connection with the updated URL.
2. Obtain the oauth-token IDs for the old and new OAuth clients.
3. List all workspaces (dealing with pagination if necessary), and use a JSON filtering tool like jq to make a list of all workspace IDs whose attributes.vcs-repo.oauth-token-id matches the old VCS connection.
4. Iterate over the list of workspaces and PATCH each one to use the new oauth-token-id.
5. List all registry modules and use their source property to determine which ones came from the old VCS connection.
6. Delete each affected module, then create a new module from the new connection's version of the relevant repo.
7. Delete the old VCS connection.

Reauthorizing VCS OAuth Providers

If a VCS OAuth connection breaks, you can reauthorize an existing VCS provider while retaining any VCS connected resources, like workspaces. We recommend only using this feature to fix broken VCS connections. We also recommend reauthorizing using the same VCS account to avoid permission changes to your repositories.

To reauthorize a VCS connection, complete the following steps:

1. Go to your organization's settings and click Providers under Version Control.
2. Click Reauthorize in the OAuth Token ID column.
3. Confirm the reauthorization. HCP Terraform redirects you to your VCS Provider where you can reauthorize the connection.

Certificate Errors on Terraform Enterprise

When debugging failures of VCS connections due to certificate errors, running additional diagnostics using the OpenSSL command may provide more information about the failure.

First, attach a bash session to the application container:

docker exec -it ptfe_atlas sh -c "stty rows 50 && stty cols 150 && bash"

Then run the openssl s_client command, using the certificate at /tmp/cust-ca-certificates.crt in the container:

openssl s_client -showcerts -CAfile /tmp/cust-ca-certificates.crt -connect git-server-hostname:443

For example, a Gitlab server that uses a self-signed certificate might result in an error like verify error:num=18:self signed certificate, as shown in the output below:

bash-4.3# openssl s_client -showcerts -CAfile /tmp/cust-ca-certificates.crt -connect gitlab.local:443
CONNECTED(00000003)
depth=0 CN = gitlab.local
verify error:num=18:self signed certificate
verify return:1
depth=0 CN = gitlab.local
verify return:1
---
Certificate chain
 0 s:/CN=gitlab.local
   i:/CN=gitlab.local
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
---
Server certificate
subject=/CN=gitlab.local
issuer=/CN=gitlab.local
---
No client certificate CA names sent
Peer signing digest: SHA512
Server Temp Key: ECDH, P-256, 256 bits
---
SSL handshake has read 1443 bytes and written 433 bytes
---
New, TLSv1/SSLv3, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : ECDHE-RSA-AES256-GCM-SHA384
    Session-ID: AF5286FB7C7725D377B4A5F556DEB6DDC38B302153DDAE90C552ACB5DC4D86B8
    Session-ID-ctx:
    Master-Key: DB75AEC12C6E7B62246C653C8CB8FC3B90DE86886D68CB09898A6A6F5D539007F7760BC25EC4563A893D34ABCFAAC28A
    Key-Arg   : None
    PSK identity: None
    PSK identity hint: None
    SRP username: None
    TLS session ticket lifetime hint: 300 (seconds)
    TLS session ticket:
    0000 - 03 c1 35 c4 ff 6d 24 a8-6c 70 61 fb 2c dc 2e b8   ..5..m$.lpa.,...
    0010 - de 4c 6d b0 2c 13 8e b6-63 95 18 ee 4d 33 a6 dc   .Lm.,...c...M3..
    0020 - 0d 64 24 f0 8d 3f 9c aa-b8 a4 e2 4f d3 c3 4d 88   .d$..?.....O..M.
    0030 - 58 99 10 73 83 93 70 4a-2c 61 e7 2d 41 74 d3 e9   X..s..pJ,a.-At..
    0040 - 83 8c 4a 7f ae 7b e8 56-5c 51 fc 6f fe e3 a0 ec   ..J..{.V\Q.o....
    0050 - 3c 2b 6b 13 fc a0 e5 15-a8 31 16 19 11 98 56 43   <+k......1....VC
    0060 - 16 86 c4 cd 53 e6 c3 61-e2 6c 1b 99 86 f5 a8 bd   ....S..a.l......
    0070 - 3c 49 c0 0a ce 81 a9 33-9b 95 2c e1 f4 6d 05 1e   <I.....3..,..m..
    0080 - 18 fa bf 2e f2 27 cc 0b-df 08 13 7e 4d 5a c8 41   .....'.....~MZ.A
    0090 - 93 26 23 90 f1 bb ba 3a-15 17 1b 09 6a 14 a8 47   .&#....:....j..G
    00a0 - 61 eb d9 91 0a 5c 4d e0-4a 8f 4d 50 ab 4b 81 aa   a....\M.J.MP.K..
 
    Start Time: 1528152434
    Timeout   : 300 (sec)
    Verify return code: 18 (self signed certificate)
---
closed