Support for Terraform Enterprise

If some aspect of Terraform Enterprise is not working as expected, please reach out to support for help.

Email

You can engage HashiCorp support via the web portal at https://support.hashicorp.com or by emailing support@hashicorp.com. Please make sure to use your organization email (not your personal email) when contacting us so we can associate the support request with your organization and expedite our response.

Diagnostics

For most technical issues, HashiCorp support will ask you to include diagnostic information in your support request. To ensure the required information is included, Terraform Enterprise can automatically generate a support bundle including logs and configuration details.

Support bundles

Provide the following information with any support requests:

• Deployment runtime, such as Docker or Kubernetes.
• Deployment cloud service, such as AWS, AzureRM, GCP, or your local data center.
• Operational mode, such as disk or external
• Your support bundle

Replicated deployments

If Terraform Enterprise is deployed to the legacy Replicated runtime, you can access diagnostic information in the installer dashboard or on port 8800 of your installation.

The installer dashboard is disabled for Replicated deployments in active-active mode. Instead, you can generate and save support bundles to your configured object storage location by executing the tfe-admin support-bundle command on a node instance from every node in the cluster.

On the dashboard, click on the Support tab:

On the next page, click Download Support Bundle to download the support bundle directly to your web browser.

Uploading the Support Bundle

Once you have downloaded your support bundle, please use a secure method to upload it to HashiCorp support.

Existing Customers

Attach the bundle to your support ticket. If possible, use the SendSafely integration available in the support portal at support.hashicorp.com, as it allows for large file uploads.

If you are unable to use the integration in the portal, please upload directly to https://hashicorp.sendsafely.com/u/ptfe-support-bundles.

Pre-Sales Customers

If you are in the pre-sales phase, please upload support bundle files directly to https://hashicorp.sendsafely.com/u/ptfe-support-bundles.

About the Bundle

The support bundle contains logging and telemetry data from various components in Terraform Enterprise. It may also include log data from Terraform builds you have executed on your Terraform Enterprise installation.